The Clean Energy Regulator has listened to your feedback, and is introducing single sign-on for all its business systems.
From Monday, 18 November 2019, you will be able to access your Client Portal, Australian National Registry of Emissions Units (ANREU), Emissions and Energy Reporting System (EERS) and Inspection Portal accounts using a single set of credentials (your email address and password).
Users of the REC Registry will be added to single sign-on during 2020.
Single sign on allows you to sign into the Clean Energy Regulator's systems using your email address instead of the different user names and IDs that you have previously used.
This means less user names and passwords for you to remember, and allows the Clean Energy Regulator to better protect your information and access to your accounts.
The following systems are affected:
The REC Registry will not be affected at this time.
From Monday 18 November 2019, you will need to sign-in to the above systems (excluding REC Registry) using your email address instead of your CER ID.
Your old password will no longer be recognised. The first thing you need to do is reset your password by selecting the 'reset your password' link from the 'Sign-in' page.
If the email address currently associated with your Clean Energy Regulator system account is also used for the accounts of another individual, neither of you will be able to access your accounts from Monday, 18 November 2019. Examples of shared email addresses include:
If you know that the email address you use for your account is the same as the email address used for another person's account, you should ensure that the Clean Energy Regulator has a unique email address for each account before 5 pm Friday, 15 November 2019, to avoid having your access blocked.
Depending on the system your account is with, you can either:
Note: single sign-on will prevent different individuals from using the same email address as their sign-on details. It does not prevent you from having access to multiple systems (for example, having an ANREU and Client Portal account), or from having access to multiple organisations (for example you may have access to EERS accounts for 10 different companies that you are a consultant for).
For assistance please phone the Clean Energy Regulator on 1300 553 542.
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