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SRES Smart frequently asked questions

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30 August 2018

What is SRES Smart?

SRES Smart is an online tool which provides evidence and assurance to the Clean Energy Regulator that registered agents understand their responsibilities, expected capabilities and standards of practice as participants in the SRES. SRES Smart includes three modules, three knowledge checks and one self-assessment tool.

What does SRES Smart cover?

SRES Smart covers content that supports the responsibilities, expected capabilities and standards of practice for registered agents.

You can view details of the SRES Smart modules.

How are the knowledge checks structured?

Each knowledge check is designed to test you on the content of each SRES Smart module. There are 10 questions in a knowledge check which typically include multiple choice and/or true or false formats.

How do I complete SRES Smart?

SRES Smart is accessed through the Client Portal in the ‘My systems’ section.

If you do not already have an account, it is free and easy to register.

You will need to access and complete a series of modules and knowledge checks to show you understand your obligations under the Small-scale Renewable Energy Scheme. Completing the self-assessment tool will help to check if you are SRES Smart.

Why do I have to complete SRES Smart?

Completing SRES Smart is a prerequisite to becoming a registered SRES agent.

It provides the Clean Energy Regulator with evidence and assurance that agents understand their responsibilities, expected capabilities and standards of practice expected under the scheme.

What can I do to prepare for SRES Smart?

Before applying to register as an agent it is important that you understand:

SRES Smart has been developed to support registered agents as they participate in the SRES.

How can I review the SRES Smart modules without creating an account?

You can view the modules on the SRES Smart page.

What are the benefits in completing SRES Smart?

SRES Smart is a quick and easy way for SRES registered agents to check that they or their business is SRES Smart. SRES Smart is a free program for registered agents and their REC Registry users that create STCs under the SRES.

The training also provides the Clean Energy Regulator with evidence and assurance that registered agents understand their responsibilities, expected capabilities and standards of practice as participants in the SRES.

Is SRES Smart mandatory?

SRES Smart is mandatory for new registered agent applicants and any users that seek STC creation permissions in the REC Registry. If you already have permissions to create STCs, we encourage you to undertake the training to demonstrate your capability to participate in the SRES.

Existing agents are encouraged to complete SRES Smart to check and lower risks to their business of accidental non-compliance and being targeted by third parties conducting fraudulent activities.

What mark do I need to pass SRES Smart?

To successfully complete the SRES Smart program, a pass mark of 80% or more is required for each knowledge check. Users should expect to successfully complete the knowledge check within five attempts.

Users may make unlimited attempts and completion of SRES Smart modules before attempting the knowledge checks. Users may also review existing website content such as registered agent responsibilities, expected capabilities and standards of practice to prepare for completion of the knowledge checks. If users are unable to access a knowledge check because they have exhausted their five attempts, they may contact us for further advice.

How often do I have to complete SRES Smart?

You are required to complete SRES Smart once. After this, the SRES Smart modules (not the knowledge checks) will be available for you to review at any stage.

The self-assessment tool should be completed annually so the agency has assurance that the essential capabilities for agents participating in SRES continue to be met.

How long will it take to complete SRES Smart?

SRES Smart should take approximately 60 to 90 minutes, however, each user’s learning experience may differ, which means some users may take less or more time to complete SRES Smart.

Are existing users required to complete SRES Smart?

Existing registered agents, including their REC Registry users that already have active permission to create STCs, are encouraged to complete SRES Smart. Successful completion demonstrates that you understand your obligations and expected capabilities.

Existing agents who choose not to complete SRES Smart will be examined more closely under the agency’s compliance processes. Applications to create STCs may be subject to increased assessment checks which may delay application processing times

Do registered agents who require new permissions to create STCs need to complete SRES Smart?

Any new or existing users of REC Registry accounts who are requesting new permissions to create STCs must also complete SRES Smart. REC Registry user STC creation permissions will not be activated within an existing registered agent REC Registry account until the user has successfully completed SRES Smart.

I am interested in becoming a new participant in SRES, how long can I take to complete SRES Smart?

If you are applying to become a new registered agent under the SRES, you can take as long as required. SRES Smart will form part of your Fit and Proper Person assessment.

What happens if I don’t complete SRES Smart as a new participant?

If you do not complete SRES Smart, you will not be able to participate in SRES as a registered agent.

What happens if I don’t complete the self-assessment annually?

Failing to complete the annual self-assessment tool will mean that applications to create STCs may undergo increased assessment, which may delay application processing times.

Does the Clean Energy Regulator track user attempts?

SRES Smart users are tracked to help the agency monitor the quality and performance of our online tool. The data we collect informs enhancements to SRES Smart and our compliance activities.

I have forgotten my username and password.

If you forget your username or password, please go to the ‘Forgot Password or User ID?’ functionality in the Client Portal. You will be able reset your password or request your user ID.

How can I get help while I am using SRES Smart?

For assistance, you can access the ‘Support’ page within SRES Smart or contact the Clean Energy Regulator on 1300 553 542 or email enquiries@cleanenergyregulator.gov.au.

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